Case study

Aston University,
Student Village,

Value: £409m (total)
Duration: 2012 – 2043
Size: 3,050 student beds
Contract Description: Extensive facilities management services are provided under this contract, including:

  • Interactive helpdesk
  • Routine and periodic cleaning
  • Deep cleaning
  • Waste management
  • Porterage
  • Laundry and linen services
  • Laundrette
  • Summer stays and vacation lets
  • Mechanical, electrical, plumbing and fabric maintenance
  • Energy and life cycle management

Partnership working

Our lengthy relationship with Aston University has seen the development of bespoke working methods, enabling us to provide a range of fully-tailored services to meet the needs of the client team and the diverse student groups.

We take a creative approach to maximising income from the University’s assets; for example, through liaising closely with Conference Aston in relation to vacation lets, we are able to agree a range of affordable offerings for day delegates and summer schools.

The University has retained a number of services, including Marketing, Allocations, Security, Reception and Grounds Maintenance. We are currently reviewing options for transfer of some of these services in order to enhance the student experience and provide better value for money.

Meeting student needs

This partnership has enabled us to develop a number of initiatives designed to meet the changing needs of students.

Examples of recent successes include:

  • Jointly reviewing strategies with the University to expand the range of affordability at the bottom and top ends of the spectrum, allowing one to cross- subsidise the other. This is in response to changes in the market place and we are regularly devise scenarios and costings to enable the compilation of business cases.
  • Introduction of our interactive Helpdesk/CAFM system, enabling students to log and track faults online.
  • Offering a PA-testing service to all students free of charge at the beginning of term.
  • Jointly funding a PC for student use in reporting faults – located outside the Porter’s Lodge, this has significantly reduced University administration levels.
  • Taking ownership of the snagging process – there were considerable issues with some of the new accommodation and we have been able to assist the University in resolving these. There was a particular problem with over 1,000 electronic locks; we addressed this using our own engineers for the labour, while the original contractor funded the materials. This meant we could complete the works quickly, thereby minimising the impact on the student experience.