Case study

University of Hertfordshire

Value: £4m p/a
Duration: 50 years
Size: 4,013 bedrooms
Contract Description: Construction & Refurbishment – May 2013-September 2016, Service provision – May 2013-May 2063

  • Estates and ground maintenance service
  • Cleaning
  • Waste management
  • Security
  • Utility management
  • IT provision
  • Parking
  • Conference support
  • Helpdesk services

A full range of services

Following construction of a new, £170m development for the University of Hertfordshire, Derwent FM took over the provision of all hard and soft facilities management on site.  We are also providing a full range of support services to 502 existing units which have recently been renovated.  The contract includes estates and grounds maintenance, cleaning, waste management, security, utility management, IT, parking, conferences and helpdesk services.

A great student experience

On completion in 2016, all of the new units will achieve BREEAM ‘Outstanding’ status; this will also be the first UK student scheme to secure ‘zero carbon’ accreditation.  The new build scheme incorporates modern sports pitches, a campus gym, informal learning and social spaces.  A new, dedicated bus route has been incorporated into the complex to provide regular transport links with the University and local community.

One of the key objectives in launching this scheme was to improve the ‘student experience’ on site.  Working alongside the University and Student Union, Derwent FM’s exemplary levels of support are crucial to this goal, contributing to greatly-improved levels of satisfaction through the implementation of targeted initiatives.