Great customer service, it’s in our DNA
In 2010, Derwent FM was created to build on Derwent Living’s blueprint of providing excellent accommodation management and support services to a wide range of sectors. Derwent FM, now well established, operates a nationwide student portfolio of around 22,000 units through its Derwent Students brand and provides staffing and services to many high-profile clients including prestigious universities throughout the UK and private clients.
With innovative management processes and systems in place, Derwent FM utilises in-house training, development and specialist support teams to provide the best solutions. Our teams are familiar with the complexities of modern buildings and changing legislative requirements, building up strong technical and engineering skills to effectively manage different contracts.
Derwent FM colleagues operate a shared set of values with ‘profit for social purpose’ parent Derwent Living. All staff are chosen and inducted with honesty, customer focus and accountability in mind, which translates into high-quality and consistent service delivery whatever the contract.
Our green-fingered landscapers provide specialised and general grounds maintenance services to student accommodation and corporate environments. From grass cutting to shrubbery care; our staff pride themselves in creating beautiful communal spaces and inviting office surroundings.
Fully-trained and highly professional, Derwent FM’s window cleaners utilise a variety of manual and automated techniques, and specialist equipment. Using carbon-filtered, de-ionised water as standard, which pulls dirt off the glass and dissolves it, aiding the cleaning process and providing our clients with first-class results.
Derwent FM’s cleaners maintain exceptionally high standards and provide a service that is first-class. A clean office environment is essential, for colleagues’ sense of wellbeing and client perception. Daily office cleaning and more thorough, deep cleans are available, as well as a range of student accommodation options.
As part of the services we offer, our highly-skilled engineers will carry out day-to-day electrical repairs, periodic equipment testing, fault-finding, safety checks and reactive electrical maintenance. They also specialise in the re-wiring of buildings and the installation of new electrical components, and will maintain existing electrical infrastructure to an exceptional standard.
Adhering to strict health and safety guidelines, our multi-skilled engineers will undertake planned preventative and reactive mechanical maintenance to ensure your vital services keep on ticking.
They’ll keep you safe and minimise unplanned equipment downtime through planned works and conducting safety compliance inspections.
There’s a lot more to tree services than you might think; planting, fertilising, pruning and maintaining all types or sizes of tree. And then there’s more! Our expertly trained tree surgeons also specialise in tree health, pre-construction measures, tree surveys and the removal of dangerous trees. Valuing the preservation of the environment while providing professional, safe and efficient arboricultural services for all our clients’ needs: that’s the Derwent FM way.
Our pest control team have a wealth of experience: any infestation can be dealt with quickly and safely. From rodents to insects to birds, we have it covered. Not only will we be discrete and cost effective, we will take preventative measures to safeguard sites from pests returning, giving our clients peace of mind.
A clean environment means happier, healthier and more motivated staff and service users. Our waste disposal experts are trained to deal with all types of commercial waste, offering cost-effective and eco-friendly solutions.
Our help desk staff will be on hand to promote your organisation and provide an incredibly professional, customer-facing service. We offer tailored packages to suit any type of business.